Every organization has a distinct work culture and a communication strategy that suits one entity very well may not be viable for another, logically. However, some tried and tested workplace communication tips and protocols prove to be useful for most organizations, regardless of their niche and scale of operations. These communication strategies, when properly deployed help in team development and organizational growth.
Encouraging opinion sharing and transparency
The management in an organization should encourage the employees to come up with their views and opinions on various work-related issues. It can be on conflicts related to work as well. Then, team members are able to discuss issues without woes and seek help for clarity on topics. This helps strengthen bonding between team members.
Having an open mind to different views
In most entities, a conflict between team members arises mostly because one employee refuses to see the point of view of the other. While it is okay to have an individual perspective on a work-related topic, it is necessary to understand that others in the team may not harbour similar views. So, the communication protocol must have room for respecting the ideas and views of all team members.
Keeping room for two-way feedback
To encourage team building and development, the management should keep provision for two-way feedback. For example, if the management decides to alter the existing working hours, it should be prudent to seek the feedback of teams and employees on the issues. In fact, effective communication is taking place when it is from both sides.
Proper orientation for new employees
When new employees are inducted into an organization, it is necessary that they are informed and enlightened on the communication protocols from the beginning. They should be educated on ways to use the communication channels in the organization and deployed protocols for using the same. This will be helpful for them in the long run.
Being tactical about offering criticism
Sometimes, senior team members may need to point out the faults of juniors in the team. However, this type of communication has to be made in a somewhat tactical way so that team building is not hampered. The employee making the mistake should be reminded of the issue and its seriousness but using constructive criticism can be useful here. For instance, the employee may be reminded of his/her previous track record and reminded he/she can do better.
Going offbeat occasionally
While workplace communication is usually formal, sometimes it can be worthwhile to adopt a somewhat off-beat communication style to encourage team-building activities. Some companies try this tactic to reduce work stress and boost the mood of the team members, periodically. For instance, the communication mail or message for workplace-related stress-busting events can be delivered with a dash of humour! This offers a refreshing change in workplace communication and team bonding receives a boost.
Following a schedule
Some workplace-related communications may have to be made without plans, as per workflow and urgency of situations, for sure. However, it makes sense to deploy a routine or schedule for such communications. This can be useful for holding weekly interactions between the team members or monthly interactions with team leaders etc. Adhering to a communication schedule helps everyone in the team stay organized and ready for interactions.