A large auto ancillary organization redefined their approach and style of communication resulting in improved performance and productivity, hence reduction in gap of timely delivery to clients.

Problem Statement:

• Lack of flow of information
• Challenges brought into notice only at the last moment leaving no time for corrective action
• Resistance in knowledge transfer resulting in increasing dependency on certain people

Learning Intervention:

• Intervention was designed to uncover the hidden insecurities
• Program to help people understand the concept and importance of multiple perspectives, and reducing barriers in communication.
• Tools to navigate through assumptions

Outcome & Impact:

• Teams initiated cross functional/cross-team meetings for smoother interaction and delivery.
• Timely addressing of challenges, resulting in reduced rejection from clients.
• Increased internal knowledge sharing sessions.